Welcome to the Digital CSM website !

This website aims to evangelize Customer Success at Scale / tech touch / low touch

You will find here everything you need to know regarding CSM at scale in order to implement your own department.

No big words, just strategy and implementation ! Enjoy 🤪

HOW TO GET STARTED

HOW TO ADDRESS YOUR CUSTOMERS

ARTICULATE THE CUSTOMER JOURNEY

KPI AND MEASURE

Inspirational readings and summary

If you want to contribute to enrich this website, please drop me an email !

Have a wonderful visit ,

Elisabeth

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