Welcome to the Digital CSM website !
This website aims to evangelize Customer Success at Scale / tech touch / low touch
You will find here everything you need to know regarding CSM at scale in order to implement your own department.
No big words, just strategy and implementation ! Enjoy 🤪
HOW TO GET STARTED
HOW TO ADDRESS YOUR CUSTOMERS
ARTICULATE THE CUSTOMER JOURNEY
KPI AND MEASURE
Inspirational readings and summary
If you want to contribute to enrich this website, please drop me an email !
Have a wonderful visit ,